INTERNATIONAL SHIPPING
We offer free express worldwide shipping on all orders.
|
SERVICES |
DELIVERY |
COST |
|---|---|---|
|
United States DHL / Fedex Express Shipping |
3-6 Business Days |
FREE |
|
UK + Europe DHL Express Shipping |
3-5 Business Days |
FREE |
|
Rest Of World DHL Express Shipping |
3-6 Business Days |
FREE |
|
Israel & United Arab Emirates DHL Express Shipping |
3-8 Business Days |
FREE |
PROCESSING TIME
Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.
DUTIES & TAXES
Please note that international packages may be subject to duties and taxes. You must also pay all tariff, import, customs, tax, and other charges applicable in your jurisdiction. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order please contact our team straight away at info@sansfaff.com.
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.
PRE-ORDER
Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.
For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.
