RETURNS

Can I return my order?

  • We accept returns that reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g SF2000)
  • For International purchases you have 30 days to notify info@sansfaff.com
    and return your item(s) from the date you receive the package.
  • Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
  • After your return's been confirmed, you'll be issued a Credit Voucher code equivalent to the purchase price of each returned item
  • This voucher code is redeemable for 1 year after issue on the E-Boutique
  • Delivery fees and duties, if any, won't be refunded
  • We do not provide cash refunds for any return orders unless there is a fault in the garment or it has been damaged during shipping. This policy is non-
    negotiable.

How do I return my order?

Mail it back to us:

  1. Pack the item(s) and a completed Returns Form together in a parcel.
  2. Send your parcel using a traceable** mode of delivery to:
    Sans Faff, The Altez, 16 Enggor St, 62-08, 079717 
  3. Your return must be made within 30 days from the date of delivery/collection.
  4. A Store Credit will be issued within 14 business days from when we receive your parcel.
    **It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options.