RETURNS & REFUNDS
Can I get a refund?
Can I return my order?
- We accept returns that reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g SF2000)
- For International purchases you have 30 days to notify firstname.lastname@example.org
and return your item(s) from the date you receive the package.
- Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
- After your return's been confirmed, you'll be issued a Credit Voucher code equivalent to the purchase price of each returned item
- This voucher code is redeemable for 1 year after issue on the E-Boutique
- Delivery fees and duties, if any, won't be refunded
- We do not provide cash refunds for any return orders unless there is a fault in the garment or it has been damaged during shipping. This policy is non-
How do I return my order?
Mail it back to us:
- Pack the item(s) and a completed Returns Form together in a parcel.
- Send your parcel using a traceable** mode of delivery to:
Sans Faff, The Altez, 16 Enggor St, 62-08, 079717
- Your return must be made within 30 days from the date of delivery/collection.
- A Store Credit will be issued within 14 business days from when we receive your parcel.
**It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options.